Price Match Promise

At ROOF maker, we’re confident that our products represent the most technologically advanced and competitively priced rooflights that the industry has to offer – so much so that if there’s an equivalent product that meets the same exacting standards and performance we set ourselves but at a lower price, we’ll match it.

Here’s how we decide whether a product qualifies for the ROOF Maker Price Match Promise:

How do we set fair prices for our Roof Maker products?

We’re proud of all the products we design and sell from ROOF maker, because each one is built bespoke to bring you the best performance, quality and value. And to ensure we offer the most competitive prices, we regularly benchmark all these products against others in the market.

How do we compare prices?

First we need to be sure that the product is identical or better in its technical performance than the comparable ROOF maker product. When it comes to choosing a rooflight, U-values are crucial – the lower the U-value, the better it is at preventing heat loss. To qualify for the Price Match Promise, the competitor whole product U-value must be the same or lower than the comparable ROOF maker product.

Our team also needs to be satisfied that the product is the same size and style of rooflight.

What if you do find a lower price elsewhere?

When you present your evidence please make sure:

  • That the price and rooflight specification are visible. This can take the form of a screenshot from a competitor website or a formal quote in the form of a PDF document. (Auction sites are excluded from this offer).
  • Price match excludes delivery & installation costs.
  • That the price applies to the original rooflight product that you were initially quoted for by our sales team or via the online website.
  • If you find a like-for-like price match on the same specification of product within 7 days of your initial enquiry with us, we’ll happily honour any price match.
  • Once you’ve made a purchase with us, the ROOF maker Price Match Promise no longer applies.

If you do find the same product for sale at a lower price at a high street competitor, either in store or online, and sold with the same service conditions, you can make a price match request. It’s really easy – just let us know in one of the following ways:

  • Make a claim by calling our customer service line on 0116 269 6297
  • If our team agrees with your request, we’ll happily match the price when you buy the product from us.

 

Warranty

Furthermore, our rooflights come with a 20-year unit seal warranty giving you a guaranteed peace of mind. See our Warranty page for full details.

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